Cross-functional feedback loops
How to design cross-functional feedback loops that connect producers, roasters, baristas, and customers in a continuous cycle of quality improvement.
Quality management & sensory programs
Documentation and traceability
How to build robust documentation and traceability systems in coffee operations to ensure quality, compliance, and transparency.
Continuous improvement projects
How to design and implement continuous improvement (CI) projects in coffee businesses to sustain quality growth, efficiency, and innovation.
Internal competitions and learning
How to design and run internal competitions as a tool for barista development, sensory calibration, and continuous learning within a coffee program.
Spec changes and communication
How to manage specification (spec) changes in coffee programs and communicate them clearly to suppliers, staff, and customers.
Retention sampling and archives
How to establish retention sampling and archive systems for green, roasted, and brewed coffee to support quality control, traceability, and dispute resolution.