Portfolio building and case studies
How coffee professionals can build a career portfolio and use case studies to demonstrate skills, achievements, and industry impact.
Brew recipes
Documentation and traceability
How to build robust documentation and traceability systems in coffee operations to ensure quality, compliance, and transparency.
Spec changes and communication
How to manage specification (spec) changes in coffee programs and communicate them clearly to suppliers, staff, and customers.
Customer complaint handling
How to establish an effective system for customer complaint handling in coffee businesses, ensuring problems are resolved quickly, fairly, and used as feedback for improvement.
SOPs and training programs
The role of Standard Operating Procedures (SOPs) and structured training programs in ensuring consistency, quality, and efficiency in café operations.