Safety certifications and compliance
The essential safety certifications and compliance requirements relevant to cafés, roasteries, and coffee professionals, ensuring both legal and ethical operations.
Food safety
Documentation and traceability
How to build robust documentation and traceability systems in coffee operations to ensure quality, compliance, and transparency.
Customer complaint handling
How to establish an effective system for customer complaint handling in coffee businesses, ensuring problems are resolved quickly, fairly, and used as feedback for improvement.
Supplier scorecards and audits
How to use supplier scorecards and audits to evaluate and improve the performance of coffee suppliers, ensuring consistency, transparency, and long-term partnerships.
Batch coding and traceability
How batch coding and traceability systems support quality control, compliance, and consumer trust in coffee packaging.
Equipment maintenance calendars
How to set up and follow equipment maintenance calendars in cafés to minimize downtime, extend machine lifespan, and ensure consistent drink quality.