Cross-functional feedback loops
How to design cross-functional feedback loops that connect producers, roasters, baristas, and customers in a continuous cycle of quality improvement.
Qc logs
Continuous improvement projects
How to design and implement continuous improvement (CI) projects in coffee businesses to sustain quality growth, efficiency, and innovation.
Customer complaint handling
How to establish an effective system for customer complaint handling in coffee businesses, ensuring problems are resolved quickly, fairly, and used as feedback for improvement.
Defect libraries and references
How to build and use defect libraries and sensory reference tools to train tasters, improve quality control, and ensure accurate defect detection in coffee.
Decaf green storage considerations
How decaffeination alters green coffee beans and what storage practices are needed to preserve quality before roasting.
Headspace measurement and consistency
Why measuring and maintaining consistent puck headspace is crucial for even extractions and how to achieve it reliably.